Members of the National Solo community:
As most of you know, we had a massive failure Tuesday evening with the launch of “open” registration for the 2019 Tire Rack SCCA Solo Nationals. There are underlying technical details, but simply put, our registration service provider MotorsportReg.com had its service crash.
This is unacceptable to our members. SCCA’s goal is to provide a great experience to our members, but what you got was frustration and aggravation. We apologize for that and the time many of you spent trying to register. SCCA needs to serve you better.
MSR has owned this failure both publicly and to SCCA. We were in communication with them prior to the scheduled opening time and have been since the first sign of an issue. As many have pointed out, this is not the first time that this has happened. After the issue in 2016, MSR improved its service, although the last several years of good performance is little solace for those that dealt with Tuesday’s issues. All existing paid registrations are valid. If you see your name on the entry list (https://www.motorsportreg.com/index.cfm/event/event.status/uidEvent/BAD3FD90-A412-5198-528B9EBA808A5BA5), no additional action is required. As of this posting, 400 competitors have registered for the event capped at 1325 registrations.
Because MSR needs time to ensure that its issues are addressed and the system performs as we all expect, and to give people adequate time to plan to register for the event, we are delaying the re-opening of registration until Monday, July 1st at 6pm CDT. We understand that any time we pick will be inconvenient for some. That said, we want to give the community adequate time to plan our re-run.
Eric Prill, SCCA VP & COO